Southwest Airlines No Show Policy

Important change: Southwest Airlines has established their “No Show Policy” for Wanna Get Away fares booked on or after Friday, May 10, 2013, for travel on or after Friday, September 13, 2013.


If you booked a Wanna Get Away fare anywhere in your itinerary, and that portion of the flight is not used and not canceled at least ten minutes prior to scheduled departure, all funds on the unused portion of the reservation will be lost, and the remaining itinerary will be canceled by Southwest.

The new policy applies to Wanna Get Away reservations, which encompass all nonrefundable fares, excluding military fares, senior fares, or travel during certain irregular operations, including severe weather conditions. Rapid Rewards points, Companion travel, and Reward seats are not impacted by this policy.

If you simply want to cancel a Wanna Get Away prior to scheduled departure, you may reuse your funds toward future travel on Southwest, without a change fee, as you have always done. If you are traveling on a fully refundable itinerary (Business Select and Anytime) that does not contain a Wanna Get Away, you will continue to have the option of either requesting a refund or holding funds for future travel.

For more information, please contact a Cadence Business Travel Specialist.

CST# 2011220-40


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